Frequent questions

You have doubts?


Here we give you some frequently asked questions that customers ask us, if you still have doubts you can write to us :).

We have several forms of payment:
1- Paypal: Registration is automatic and accepts all credit cards worldwide.
2- Bank Transfer: The service will be registered when the payment has been sent and it is reflected in the "Hosting Supremo" account.
3- Check: This payment method is only valid for "Ecuador" and the services will be enabled once the payment has been made.
4- Credit card in person, we accept all credit cards Visa, Mastercard, American Express, Diners, Discover, Solidario, this payment method requires you to be in person at our company, and finally
5- Cash, valid only in person or by deposit in our accounts.

1) We are a company legally constituted in Ecuador.
2) We have a physical address.
3) We have been working in this business area since April 18, 2006 (It's been many years now 🙂 )
4) As you can see we have an EV SSL Certificate in our domain which indicates that our existence as a company is real.
5) We have conventional telephone numbers, cell phones, emails, Facebook, Online Chat.
6) We have our own Datacenter in Latin America.

Our entire website is encrypted with an EV SSL Certification, which means that we have a secure https connection and all the data you enter will travel encrypted, so their security is guaranteed and certified.

This error means that you are already registered in our database. If you have forgotten the password linked to the e-mail, click on "remember password". In a few moments you will reach the email and you can continue with the contracting.

Yes, of course. From the "Personal" plan you can create a website in a few steps and without programming knowledge with the SitePro Web Builder tool from your Cpanel or DirectAdmin control panel. In addition to being able to install some of the most common and simple applications available in our control panel, with just two clicks, such as WordPress, Joomla, Magento, Prestashop... These applications are very easy to manage and very functional.

Yes, you can increase or decrease your plan at any time, in the event that you wish to increase, which is the most frequent, in that case we will only charge you the proportional part.

Ideally, everything would be with us :D, but if you want that mode of course you can, you just have to change the DNS servers of your domain for ours (Cpanel:, However, we always recommend transferring the domain to us so that you have all your centralized services.

Yes, from the "Personal" plan, either with the Cpanel panel you can create any type of website, virtual stores such as Prestashop, WooCommerce, Magento, etc...

Yes, to have your website on the internet you need a domain name and associated hosting or web hosting.

Of course yes. In the contracting form you will have to include your identification number for the registration of the domains and the invoicing of the services. If you are a resident in Ecuador, enter your ID or RUC, otherwise indicate the type of identification "Other identification" and enter your DNI (National Identification Document, this varies in each country).

If what you want is to only have email accounts and/or a simple website or a small platform, the ideal is to hire a "Personal" plan. If you need medium to large databases for your website or to install any web application such as WordPress, Magento, Joomla, Prestashop... You will need a "Basic" plan from now on. All our plans are scalable.

Web hosting or Hosting is the service that provides Internet users with a system to store information, images, video, or any content accessible via the web.

Yes. We have a web page creation service, you can access the information at the following link:

If you buy a domain with us we give you 2 corporate emails for free, for example: with 500mb of storage each, without having hosting, but if you purchase hosting you can create many more corporate emails and with much more space.

Yes, as long as they respect international legislation and agreements, you can post a sex shop, a page of erotic stories for example, but we do not allow you to post "revenge porn" or pornography in general, since this normally leads to different international crimes that are sometimes a bit difficult to identify.

Have additional questions?